Policies

Store Policy

Thank you for visiting our website. We strive to provide high-quality products and excellent customer service to ensure your satisfaction with every purchase. The following policies are in place to create clarity, protect both our customers and our business, and support a smooth shopping experience. Please review these carefully before making a purchase.

 

 

Shipping Policy

At Hush Club, we are committed to delivering your order in a timely and reliable manner.

Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During high-demand periods, processing times may be extended slightly, but we always work diligently to get your order out as quickly as possible.

Shipping Rates & Delivery Estimates
We offer a variety of shipping options during checkout. Delivery timeframes typically range from 7 to 10 business days for domestic orders, depending on your location and the selected shipping method. Please note that shipping times are estimates and not guarantees, as delays may occur due to weather, postal service issues, or holidays.

Tracking Information
Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 48 hours for tracking information to become available.

Incorrect Shipping Information
Please ensure that all shipping details are correct at the time of order. We are not responsible for delays or loss caused by incorrect or incomplete address information provided at checkout.

Lost or Stolen Packages
If your package shows as “delivered” but you have not received it, please contact the shipping carrier directly. Unfortunately, we cannot be held responsible for packages that are lost or stolen after delivery confirmation.

 

 



Refund & Return Policy

We take pride in the quality of our products. However, if there is an issue with your order, we’re here to help.

Refunds
We do not offer refunds for buyer’s remorse, mistaken purchases, or dissatisfaction unless there is valid proof of a product issue. Refunds are only granted under the following circumstances:

  • The item arrived damaged or defective.

  • The wrong item was received.

Required Proof
To be eligible for a refund, you must contact our customer service team within 7 days of receiving the item and provide the following:

  • Clear photographs or a video showing the damage or issue.

  • A detailed explanation of the problem.

  • Your order number and contact details.

Once we receive and assess your claim, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original method of payment within 5–10 business days.

Returns
In some cases, we may request the return of the item. If a return is required, we will provide return instructions. Unless the item is defective or incorrect, you are responsible for return shipping costs.

 

 

Privacy Policy

We are committed to protecting your privacy and the security of your personal information.

Information We Collect
We collect information that you provide during checkout or while creating an account. This may include your name, email address, billing/shipping address, and payment information.

How We Use Your Information
Your information is used exclusively for order processing, customer communication, and marketing (if you’ve opted in). We do not sell, rent, or trade your information to third parties.

Data Security
We implement a variety of security measures to maintain the safety of your personal information, including secure socket layer (SSL) encryption and secure payment gateways.

Third-Party Services
Some of our services may involve third-party providers such as payment processors or shipping companies. These providers have their own privacy policies regarding the data we are required to share with them for order fulfillment.

 

 

Terms of Service

By using our website and purchasing our products, you agree to the following terms:

  • All purchases are subject to product availability.

  • We reserve the right to limit or refuse service to anyone for any reason at any time.

  • Prices are subject to change without prior notice.

  • Unauthorized use of our website or content, including copying or distribution, is prohibited.

We reserve the right to update or modify our policies and terms at any time. Changes will take effect immediately upon posting to the website.